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Complaints & Content Removal

Complaints & Content Removal

At 1strikemovies, we are deeply committed to maintaining a safe, lawful, and respectful online environment for all users and contributors. We take complaints regarding content, user conduct, and potential legal or ethical violations seriously and have implemented a clearly defined process for reviewing and responding to such issues. This page outlines how to report problematic content, how we handle complaints, and what actions we take to resolve them.

🚨 What You Can Report

You may report any of the following types of content or activity:

Illegal content (including but not limited to CSAM, non-consensual material, impersonation, etc.)
Non-consensual adult content involving individuals who did not provide valid consent
Copyright-infringing material
Harassment, defamation, or abuse
Content violating card brand or platform rules
Personal data exposure or doxxing
Any content that depicts you personally and you want removed

⚠️ Reports can be submitted by any individual, not just registered members. No login or payment is required to access the complaints process.

📄 How to Submit a Complaint

To report an issue, please use the following method:

🔗 Submit a Complaint via Our Online Form

Our online form is simple and secure. Please include:

A link to the content in question
A clear description of the issue
Your full name and contact email
Any supporting documentation (screenshots, IDs, legal notices)

Alternatively, you can email us directly at:
📧 support@1strikemovies.com

🔎 What Happens After You Submit

We treat every complaint with care and urgency. Once received:

Acknowledgment: We will confirm receipt within 1 business day.
Initial Review: Our moderation or compliance team will assess the content against our policies and applicable laws.
Investigation Timeline: We will complete an investigation and respond within 7 business days of receiving your complaint.
Content Removal: If the content is found to be in violation or consent is unverifiable, we will immediately remove it and notify the reporting party.
Reporting: Illegal content will be reported to appropriate authorities and SegPay, per policy.

⚖️ Rights of the Person Depicted in Content

If you believe you are depicted in content without your consent, you have the right to:

Submit a takedown request via the complaint form or email.
Request confirmation of the consent obtained for publication.
Appeal the use of your image or likeness if:
- Consent was coerced or void under applicable law.
- You were underage at the time of filming or uploading.
- You no longer wish to be associated with the platform or brand.

If proper consent cannot be proven, we will remove the content immediately.

🧾 Appeals Process

If you file a complaint and wish to appeal a decision (such as content not being removed), you may:

Submit an appeal email with your original case ID and additional evidence or reasoning.
Request review by a neutral, independent reviewer at no cost to you.

We take appeals seriously and aim to resolve them fairly and objectively.

📅 Monthly Complaint Reporting

In accordance with SegPay’s compliance rules:

We log and report all complaints and removal actions via the SegPay Merchant Portal by the 5th of every month.
If no complaints were received, we submit a “Zero Incident” report to remain in compliance.

🧠 Commitment to Ethical Content

This complaints process is part of our broader mission to support:

Ethical content publishing
Full consent verification
User dignity and digital safety
Transparent complaint resolution

We do not tolerate abuse, exploitation, or the presence of any illegal material.

📲 “Report Content” Buttons

Where possible, we include report buttons directly on content pages to make complaints easier and faster. Look for a button labeled “Report Content” or “Remove This” under each content item or performer profile.

🤝 We’re Here to Help

If you are unsure whether a complaint qualifies, or if you’re afraid to report, we encourage you to reach out anyway. Our team is trained to respond with discretion, empathy, and professionalism.

Contact our Content & Complaints team:
📧 Email: support@1strikemovies.com
📄 Submit a complaint: Contact Us
📅 Response Time: Within 7 business days