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Billing support

Billing support

At 1strikemovies, we understand that transparency and ease of billing management are essential to providing you with a positive experience. Whether you have questions about a recent charge, need help canceling a subscription, or want to inquire about billing details, we are here to assist you promptly and respectfully.

📄 What is SegPay?

We use SegPay as our secure, PCI-compliant billing processor. All transactions on this website are handled through SegPay to ensure your information remains confidential and protected.

If you see a charge on your credit card that begins with “SEGPAY.COM*1strikemovies** or a similar label, this refers to a purchase or membership made through our website using SegPay.

🧭 Managing Your Subscription or Purchase

To view, manage, or cancel any recurring subscription, please visit our authorized billing partner’s support portal:

👉 https://cs.segpay.com
You will need the email address used during purchase or the transaction ID found on your payment receipt.

From the portal, you can:

Cancel your active subscriptions.
Review billing history.
Update your billing information.
Retrieve receipts and invoices.
Contact SegPay’s billing support directly.

💡 Cancellation Policy

You can cancel your membership or subscription at any time — no questions asked.

To cancel:

Visit https://cs.segpay.com
Enter your email or transaction ID.
Follow the on-screen instructions to complete the cancellation.

Once canceled, you will retain access to your content until the end of the current billing period unless a refund has been issued.

💸 Refunds & Billing Disputes

If you believe you were charged in error or would like to request a refund, please:

Visit https://cs.segpay.com and file a dispute.
Or contact our billing support email directly (see below).

Please include the following details when requesting help:

Your full name
Date and amount of the transaction
Email used at the time of purchase
Last 4 digits of the payment card used

We evaluate all refund requests on a case-by-case basis in accordance with our Terms of Service.

✉️ Need More Help? Contact Us Directly

If you prefer to speak directly with our billing support team, please reach out:

📧 Email: support@1strikemovies.com

We are committed to resolving billing inquiries within 24–48 hours during business days.

🔐 Security and Confidentiality

Your security is important to us. All transactions are processed via encrypted SSL connections. We do not store any of your payment details on our servers. Billing and payment information is handled exclusively by SegPay, one of the most trusted names in online payment processing.

✅ Trusted Sales Agent Statement

For your security and to comply with card network regulations:

This website’s transactions are processed by SegPay, our authorized sales agent. If you have questions about a charge on your card, please visit:
👉 https://cs.segpay.com